{
  "name": "Collections & recovery",
  "description": "Recovery calls where the mandatory statements matter more than the tone.",
  "parameters": [
    {
      "id": "p1",
      "name": "Identity and mini-disclosure",
      "weight": 25,
      "type": "ZTP"
    },
    {
      "id": "p2",
      "name": "Recording disclosure",
      "weight": 15,
      "type": "ZTP"
    },
    {
      "id": "p3",
      "name": "No prohibited language",
      "weight": 20,
      "type": "ZTP"
    },
    {
      "id": "p4",
      "name": "Dispute logged, not argued",
      "weight": 15,
      "type": "Fatal"
    },
    {
      "id": "p5",
      "name": "Payment terms stated accurately",
      "weight": 15,
      "type": "Fatal"
    },
    {
      "id": "p6",
      "name": "Professional tone under pressure",
      "weight": 10,
      "type": "Non-Fatal"
    }
  ]
}