{
  "name": "Customer support",
  "description": "Inbound service calls: verification, acknowledgement before resolution, and clear next steps.",
  "parameters": [
    {
      "id": "p1",
      "name": "Recording disclosure",
      "weight": 20,
      "type": "ZTP"
    },
    {
      "id": "p2",
      "name": "Identity verification",
      "weight": 15,
      "type": "Fatal"
    },
    {
      "id": "p3",
      "name": "Problem acknowledged before solving",
      "weight": 15,
      "type": "Non-Fatal"
    },
    {
      "id": "p4",
      "name": "Correct resolution offered",
      "weight": 25,
      "type": "Fatal"
    },
    {
      "id": "p5",
      "name": "Next steps and timeline stated",
      "weight": 15,
      "type": "Non-Fatal"
    },
    {
      "id": "p6",
      "name": "Tone and pace",
      "weight": 10,
      "type": "Non-Fatal"
    }
  ]
}