QXAI scores your calls against your own scorecard and shows you the transcript lines behind every score, with a confidence number on each one.
“Good morning, this is Priya from [MASKED]. May I confirm the last four digits of your account?”
Mandatory disclosure was never read out before verification began.
“I understand this is frustrating, let me see what I can do.” Acknowledged once, then moved on.
Every QA tool says to score with confidence. QXAI prints the number. Each parameter comes back with the lines it was judged on and how sure the model was, so when an agent pushes back, you both read the same evidence, and the calls it hedged on are the ones worth a human ear.
Where the model reports no confidence, we show a dash. Never a default.
No integration project. No onboarding call. Nothing to schedule.
Sign up and top up in a minute. No subscription, no seat licences, no sales call.
One recording, a batch of them, or a CSV of recording URLs. Batches queue up so you can close the tab.
Every call comes back scored against your parameters, with the quoted lines behind each score.
Store your SOPs once and attach one to an audit or a whole campaign. The procedure goes into the scoring prompt, so calls are judged against what you actually documented rather than generic best practice.
The language is detected for you, and every call comes back with the original beside an English translation, plus a third language of your choosing, so a Hindi call can be reviewed in Tamil.
Keyword checks, violations graded low to critical, and a compliance score, plus talk-to-listen ratio, silence and interruption counts.
Add managers, QA analysts, auditors and agents with scoped access, plus an external-user role restricted to its own data. Teammates are free. You pay for audits, not seats.
Campaigns run through a queue with a per-campaign rate limit and per-job progress. A batch that starts failing pauses itself instead of spending the rest of your balance.
Auditors can score calls by hand against the same parameter sets, so AI and human results sit side by side.
If a supervisor is sampling a few calls a week on a spreadsheet, most of what happens on your floor is invisible.
Call recordings are some of the most sensitive data your business holds. Here is exactly how they are treated, including the limits.
Card numbers, CVV, bank details, IFSC codes, UPI IDs, Aadhaar, PAN, dates of birth, OTPs and more are masked as the transcript is written. Best-effort by design. We document exactly what that means rather than claiming a guarantee.
Every request is scoped to your organisation and checked against role-based permissions. Your calls are never visible to another tenant.
Admins, managers, QA analysts, auditors and agents each see only what their role should. Agents cannot browse the whole floor.
Payments run through Razorpay. Card data goes to them, never to us. We store the order and payment identifiers and nothing else.
Audits are produced using Google's Gemini API. We name every sub-processor in our Privacy Policy, and the full picture is on the security page.