QXAI scores your calls against your own scorecard and shows you the transcript lines behind every score — with a confidence number on each one.
“Good morning, this is Priya from [MASKED] — may I confirm the last four digits of your account?”
Mandatory disclosure was never read out before verification began.
“I understand this is frustrating — let me see what I can do.” Acknowledged once, then moved on.
Every QA tool says to score with confidence. QXAI prints the number. Each parameter comes back with the lines it was judged on and how sure the model was — so when an agent pushes back, you both read the same evidence, and the calls it hedged on are the ones worth a human ear.
No integration project. No onboarding call. Nothing to schedule.
Sign up and top up in a minute. No subscription, no seat licences, no sales call.
One recording, a folder of them, a transcript you already have, or a CSV. Batches queue up so you can close the tab.
Every call comes back scored against your parameters, with the quoted lines behind each score.
If a supervisor is sampling a few calls a week on a spreadsheet, most of what happens on your floor is invisible.
Catch missed disclosures and unresolved issues across the whole queue instead of the handful a supervisor has time to listen to.
Run a separate scorecard per client or campaign, and show the evidence behind a score when a client challenges it.
See which pitches actually follow the playbook, and turn the calls that went wrong into specific coaching notes.
Each parameter comes back with the transcript lines it was judged on and a 0–100 confidence figure. A disputed score becomes a quote you can both read.
Your own weights and sub-parameters, marked Fatal, Non-Fatal or ZTP. The AI grades to your framework.
Customer and agent scored separately, with the turning points timestamped.
Phone numbers, cards, bank details, Aadhaar, PAN, UPI IDs and OTPs are masked as the transcript is written. Names stay readable.
Store your SOPs once. They go into the audit itself, so scoring follows the process your team is meant to run.
Language is detected for you and every call is translated to English beside the original, so one QA team can cover every queue.
Keyword checks, violations graded by severity, a compliance score — plus talk-to-listen ratio, silence, hold time and duration.
Invite managers, QA analysts, auditors and agents with scoped access. Teammates are free — you pay for audits, not seats.
Drop in a folder of recordings or a CSV. Batches run through a queue with per-job progress, so you can close the tab.
Auditors can score calls by hand against the same parameter sets, so AI and human results sit side by side.
Call recordings are some of the most sensitive data your business holds. Here is exactly how they are treated — including the limits.
Card numbers, bank details, Aadhaar, PAN, UPI IDs, OTPs and more are masked as the transcript is written. Best-effort by design — we document exactly what that means rather than claiming a guarantee.
Every request is scoped to your organisation and checked against role-based permissions. Your calls are never visible to another tenant.
Admins, managers, QA analysts, auditors and agents each see only what their role should. Agents cannot browse the whole floor.
Payments run through Razorpay. Card data goes to them, never to us, and your prepaid balance can never be overdrawn.
Audits are produced using Google's Gemini API — we name every sub-processor in our Privacy Policy.