Terms of Service

1. The service

QXAI analyses call recordings and transcripts you upload, and returns audits scored against quality parameters you define. Output includes parameter scores, quoted transcript evidence, confidence figures, sentiment analysis, compliance flags and coaching notes.

Audits are produced by an automated system and are provided as decision support, not as a substitute for human judgement. You are responsible for any employment, disciplinary or customer-facing decision you make on the basis of an audit.

2. Your account

• You must provide accurate registration details and keep your credentials secure. You are responsible for activity under your account.
• You may invite teammates and assign them roles. You remain responsible for what they do in your workspace.
• You must be authorised to enter into these terms on behalf of the organisation you register.

3. Credits and payment

• QXAI is prepaid. You buy credit packs and spend them on audits. There is no subscription and no recurring charge.
• Credits meter the AI processing an audit requires. Every audit costs at least one credit; longer calls graded against larger scorecards cost more.
• Credits are deducted only once an audit has completed and been saved. A run that fails does not consume credits.
• Credits do not expire. Your balance cannot go negative — audits stop when you reach zero rather than accruing a debt.
• Prices shown are in Indian Rupees and are exclusive of GST. Goods and Services Tax at 18% is added at checkout, and the tax-inclusive total is shown before you pay. A GST invoice is issued for every purchase; add your GSTIN at checkout to claim input tax credit. For customers billed outside India, prices are shown in US Dollars with no Indian GST added, and any tax or duty in your own country is your responsibility.

Sow Tech is registered under GSTIN 33AGQPJ3561P1ZU. Cancellations and refunds are governed by our Cancellation & Refund Policy.

4. Your data and your responsibilities

You keep ownership of the recordings, transcripts and configuration you upload. You grant us a limited licence to process that content solely to provide the service to you.

You are responsible for ensuring that you have the legal right to upload each recording. In particular:

• You must have obtained any consent or given any notice that applicable recording and privacy laws require from the people on the call.
• You must not upload content you are not permitted to disclose to a processor.
• We mask common personal identifiers from transcripts automatically, but this is a best-effort measure and not a guarantee — see the Privacy Policy.

5. Acceptable use

You agree not to:

• Use the service to break the law, or to monitor people in a way that applicable law does not permit.
• Attempt to gain access to another tenant's data, probe or disrupt the service, or circumvent usage metering.
• Resell or expose the service to third parties as your own without our written agreement.

We may suspend an account that we reasonably believe is being used in breach of this section.

6. Availability

We aim to keep the service available and continuously improved, but we do not commit to a specific uptime level unless we have agreed one with you in writing. Processing times vary with call length, scorecard size and load. Maintenance and third-party outages can interrupt service.

7. Warranties and liability

The service is provided on an "as is" basis. AI-generated audits can contain errors, and we do not warrant that scores, transcripts, translations or masking are complete or accurate.

To the extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid us in the twelve (12) months preceding the claim. We are not liable for indirect or consequential loss, or for loss of profits, revenue or data.

8. Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms. On termination you may request an export of your data for a reasonable period, after which it may be deleted. Unused credits are handled under the Cancellation & Refund Policy.

9. Changes

We may update these terms. Material changes will be notified by email or in the application before they take effect. Continuing to use the service after that constitutes acceptance.

10. Governing law

These terms are governed by the laws of India, and the courts of Kancheepuram, Tamil Nadu have exclusive jurisdiction.

11. Contact

Questions about these terms: