Cancellation & Refund Policy
Last updated: 26 July 2026
1. What you are buying
QXAI sells prepaid credits, which are consumed when you run audits. Credits are a digital product delivered immediately to your account balance. There is no subscription and no recurring charge, so there is no renewal to cancel.
2. Cancellation
Because credits are delivered to your balance the moment payment succeeds, a purchase cannot be cancelled after that point. You can simply stop buying further packs at any time — nothing renews automatically and no notice is required.
3. Refunds
- Unused credits. If you have not spent any of the credits from a purchase, you may request a full refund of that purchase within 7 days of payment.
- Partly used credits. Once credits from a pack have been spent, that purchase is generally non-refundable, because the AI processing it paid for has already been carried out. We will still consider a pro-rata refund of the unspent portion in genuine cases — contact us.
- Duplicate or failed payments. If you are charged twice, or money leaves your account without credits arriving, we refund it in full. Contact us with the payment reference.
- Service faults. If credits are consumed because of a defect on our side, we restore those credits to your balance or refund them.
4. Audits that fail
You are not charged for a failed audit. Credits are deducted only once an audit has completed and been saved, so a run that errors out never reaches your balance in the first place — there is nothing to refund.
An audit that completes but whose result you disagree with is not a failure for this purpose: the processing was performed. If you believe a result is defective rather than merely unfavourable, contact us and we will look at it.
5. Expiry
Credits do not expire. We do not sweep unused balances, and there is no period of inactivity after which credits are lost.
6. How to request a refund
Email support@qxai.in from the address registered to your account, including the payment reference and the reason for the request. We aim to respond within 3 business days.
Approved refunds are returned to the original payment method. Once we issue a refund, the funds typically reach your account within 5–7 business days, depending on your bank or card issuer. Any credits covered by the refund are removed from your balance.