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Calibration

The practice of having several reviewers score the same conversation and reconciling the differences.

Calibration exists because human QA drifts. Two analysts score the same call differently; the same analyst scores differently on a Friday afternoon. Regular calibration sessions keep a team scoring to the same standard and surface where the scorecard itself is ambiguous.

It is also a good test of an automated scorer: run it against a call the team has already calibrated on and see where it lands.

In QXAI

We do not ship a calibration workflow. Automated scoring removes the between-reviewer drift that calibration exists to correct, but if you run formal calibration sessions today, you would keep running them outside the product.

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