A transcript turns audio into something searchable, quotable and reviewable in a fraction of the time. It is also what makes evidence citation possible at all. You cannot quote a waveform.
Speaker attribution is what makes it readable. Without it, a transcript is a wall of text where nobody can tell who said what.
In QXAI
Produced automatically, with agent and customer turns labelled and identifiers masked as it is written. You get the original alongside an English translation, and optionally a third language.