← Glossary

Compliance score

How completely a conversation met the regulatory and policy requirements that apply to it.

Compliance differs from quality in one important way: it is usually binary and usually mandatory. The disclosure was read or it was not. This makes it well suited to automated checking, and it is often the first thing a regulated team wants covered on every call rather than on a sample.

In QXAI

Keyword checks run against the transcript, and violations come back graded low / medium / high / critical with a compliance score for the call. We do not certify you as compliant with any specific regulation. That is your assessment to make, against your own obligations.

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